Support & Help

Answers, fixes, and a way to reach a real human.

Need help fast? Most questions are answered below. For bug reports or anything that isn't covered, or use the bug report button further down.

Getting started

How do I score my first outfit?

Open FitChecks, choose an aesthetic that matches what you're going for, then either tap Capture to take a photo with your camera or Upload to pick one from your photo library. Your fit gets scored in seconds.

What's an "aesthetic" and why do I pick one before scoring?

The engine grades your fit against the intent you select — so a streetwear fit gets judged on streetwear, not minimalism, and a date-night look isn't compared to gym wear. Picking an aesthetic gives you a much sharper, fairer score.

How many fits can I score per day?

The free tier allows up to 20 scoring requests per day. The counter resets at midnight in your local time zone.

Your score

What do the score categories mean?

Each fit gets an overall score plus sub-scores across:

You'll also get a written verdict, a list of trend hits/misses, and one improvement tip.

How is my score calculated?

A custom-trained style and vision engine reads your photo against the aesthetic you selected, then returns a calibrated score and verdict. It's tuned by people who actually care about clothes — not just trained on whatever's online.

Why did I get a low score?

The engine can be conservative on busy backgrounds, low light, or unclear framing. Try a clean mirror shot in good light with the same fit and re-score — the verdict and improvement tip will tell you what it picked up on.

Can I rate my own result?

Yes — tap the emoji rating after a score to tell us if it landed. This helps us improve the engine over time.

FitOff

What's a FitOff?

A FitOff is a head-to-head fit battle. Share your scored fit with a friend, they share theirs, and you both see who lands the higher score — with the verdicts side by side.

Style Engine (Premium)

What is the Style Engine?

The Style Engine is your personal style profile. It learns the looks that land best on you and tunes the scoring engine to your aesthetic over time, surfacing personalized tips as your library grows. It's a Premium feature.

Account & settings

How do I change the app theme?

Open your Profile page — themes (Blush, Runway, Ice) and your default aesthetic live there.

How do I delete my account?

Open your Profile page and scroll to the bottom — account deletion is the last option. Your photos, scores, and account data are permanently deleted within 30 days. You can also and we'll handle it.

How do I export my data?

with your account email and we'll send a copy of your scoring history in a machine-readable format.

I signed in with Apple — can I change the email you have for me?

If you used Apple's Hide My Email feature, we only see the relay address Apple gave us. To update communication preferences, directly.

Privacy & data

Are my photos private?

Yes. Photos go to your private storage bucket (Supabase). No other user can access them. We don't use your photos for advertising, and the AI provider doesn't use them to train models under the current API terms. See the privacy policy for full detail.

Where can I read the privacy policy?

Read the full privacy policy →

Bug reports

Found something broken? Send it our way — the more detail the better.

Helpful to include:

Report a bug via email

Bug reports go to support@owlstorm.ai.

Still stuck?

If your question isn't here, — we read every one.